Non Voice Customer Support Service

Customers like to see faster and effective issue resolution when they approach the organization regarding service, they would also like to receive a consistent and effective service experience on the channel that they use to acquire service. While the phone (call center) continues to be the primary medium of service interaction, the use of other channels such as email, chat, web self-service, social media and mobile is increasing significantly as customers seek a more convenient (yet effective) service experience.

En Interactive offers robust, scalable and cost-effective non-voice contact center support services and solutions to domestic and international clients. If you are looking for a turnkey non-voice contact center that allows you to keep a close watch on key growth indicators, then look no further. We provide Email Support services that include but are not limited to customer care, technical support, order fulfillment and tracking, data verification, and post-sales support, among others.


Email / Help Desk Support Tickets

We employ wide variety of tools that enable our agents to quickly and effectively answer your customers email in large volumes. Our support teams handle simple as well as complex issues on the configuration, functionality and use of a Product. In addition, these teams can help to identify issues and develop creative solutions. Our ticketing system based email management helps us to keep track of the series of follow-up correspondence, to build and update a knowledge base, and to ensure quick solutions to your customers.

Features of our services:

  • Reduce your customer support costs.
  • Prompt and personalized responses to every customer.
  • Dedicated support services for technical as well as non-technical products/services.
  • Improve customer loyalty and satisfaction.
  • Efficiently resolving escalated cases.
  • Service Level Agreements (SLAs) based as per client requirements.
  • Steady brand building and growth for your company.
  • Extensive knowledge base to answer customers’ queries quickly and efficiently.


Live Chat Support

If you do, then you must consider Live Chat Support. It has quickly emerged as an effective customer service method that strikes the perfect middle ground between a lengthy email thread and live phone support that needs heavy initial investment and high operating expenses. Your customers can chat with our Live Chat Operator for quick solutions. Our team has wide knowledge working with most of the live chat applications. If the issue is not resolved over chat, the same is escalated to the ticket support team and they will follow up further from that point.

How do you find a company who understands your business and shares your passion?

Whether you are a startup or an established industry player looking to leverage the power of outsourcing to remain in the play, look to En Interactive.

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